Cancellation and Refund Policy

At Serenity Nerja Spa, we are committed to providing our clients with a unique and personalized wellness experience. Due to the nature of our services and to ensure the availability and quality we offer, our cancellation and refund policy is as follows:

Cancellations

Once a booking has been made and the appointment confirmed, cancellations are not accepted under any circumstances. This allows us to manage our time and resources efficiently, ensuring the best possible care for each client.

Refunds

We do not offer refunds for any booked or paid services, regardless of the reason. We recommend scheduling your appointment in advance and ensuring that you can attend on the selected date and time.

Rescheduling

We understand that unexpected situations may arise. If you need to reschedule your appointment, we ask that you do so at least 3 h in advance, depending on availability. However, we cannot guarantee availability for a new date close to the original booking.

Contact Us

If you have any questions or concerns regarding our policy, please do not hesitate to contact us.

We appreciate your understanding and look forward to providing you with an unforgettable relaxation and wellness experience at Serenity Nerja Spa.