Cancellation and Refund Policy

At Serenity Nerja Spa, we are committed to offering our guests a unique and personalised wellness experience. Given the nature of our services and to ensure the availability and quality of what we offer, our cancellation and refund policy is as follows:

Cancellations

Once a booking has been made and the appointment confirmed, we do not accept cancellations under any circumstances. This enables us to manage our time and resources efficiently, ensuring the best possible service for every customer.

Refunds

No refunds are offered for services that have been booked or paid for, regardless of the reason. We recommend that you book your appointment well in advance and ensure that you are able to attend on the chosen date and time.

Appointment Changes

We understand that unforeseen circumstances may arise. If you need to reschedule your appointment, please do so at least 3 hours in advance, subject to availability. However, we cannot guarantee availability for a new date close to the original one.

Contact

If you have any questions or concerns regarding our policy, please do not hesitate to contact us.

We thank you for your understanding and look forward to offering you an unforgettable experience of relaxation and wellbeing at Serenity Nerja Spa.